MTN QR CODE POOR SERVICE

Hi. I am trying to get a QR code for my LTE samsung watch. I was advise to go to a service centre. I went to gateway in umhlanga and the very helpful consultant took the serial number of the device and logged a request. I was told that the QR code would be emailed to me. To date I have not received any code. I was told via Twitter I need to go back to the store. So during this second wave of Corona virus I need to visit a public place and wait 2 hours.? Why can't MTN be proactive and assist as the problem exist with MTN operations and not the service centre?