MTN ****py network with *********** fools who dont have empathy for their clients

I was de*****ed and airtime advance was bought using the MTN I didnt have. I went into an MTN store butthey were useless, they told me I should by another sim card because the *****ster still has my number and they will de***** me. I was told I can only report ***** after 24 hours. I called the helpline and I was told the same. They told me to download the app and deactivate the airtime advance from there as they are unable to assist me. I then asked what is going to happen if I buy airtime, I was told either I buy airtime to repay the advance or waitfor 21 days for the case to be resolved. I then received a lousy email that my case is been attended. I still hasn't received any update from the company. I was told once the case is resolved the the airtime that I bought to pay the advance will be refunded but that was not the case.