MTN putting their best foot forward in decreasing their customer base.

MTN customer care are not serious about the organization's business. More than internet, you provide convenience. On Tuesday I bought a 3 day booster, the product itself speaks to urgency, and it did not take effect.

Yesterday I called MTN and spoke to 5 different officials. These are their respective parting shots; - Person 1 - "I am not sure how to help you. Let me forward you to someone that can assist!" - Person 2 "I can see that you purchased the booster and it has not been used. Let me forward you to someone who can assist. It may be a network coverage issue: - Person 3 "I think your bank has not released the funds. I don't know what system Person 2 is using. If you hang up, I will be able to track them and call you back!" (I AM STILL WAITING FOR THAT CALL!!!) - Person 4 "I cannot tell whether you bought a booster or not. Switch the router off and turn it on again! Can I assist you with anything else" (WHY WOULD ANYONE IN THEIR RIGHT MIND WANT TO HELP ME WITH SOMETHING ELSE WHEN MY PRIMARY PROBLEM IS NOT RESOLVED. - Person 5 "Unplug your router! Wait for 15 minutes then your router should function well!:

If you know how much time it takes to speak to 5 people in your customer care ecosystem then you know that your organization wasted my time.

I do not think i am asking for much here. All i am asking for is to get my money's worth. I paid.