MTN put your Insurance Dept. in order

<p> I so happened to lose my phone more that a week ago. I then followed the prescribed procedure and submitted my claim form on the 22nd of May. On the form it says the process takes at most 5 working days. I have since not received any correspondence from MTN, and when i call it says my claim has been aprroved. My frustration is if the claim is approved why am I still not being contacted with the details of the next steps?Today is the 7th working day since my claim was submitted & still nothing! Why should you have clearly stated SLAs that you cannot adhere to? I am a paying loyal customer & certainly think your service leaves a lot to be desired. If I try calling I hold on the line for an hour with no operators answering. Please consider getting your house in order, the service sucks. </p> <p><br />Dissatisfied Customer</p> <p>***</p>