MH
Maryke H
1 reviews | Active since Dec 2009
11 Aug 2015, 11:38
MTN PURPORTING TO RESPOND
I complained on HelloPeter about my struggle to get itemised billing from MTN on 23 July 2015 and MTN responded that the matter had been resolved. This is factually incorrect. MTN sent me an attachment giving only the summarised version of my account. I also tried on the website to access my itemised billing, only to be informed that \I am not registered for itemised billing".<br> <br> Upon calling MTN today Sesethu Kolweni informed me (after holding on for 10 minutes) that the matter will be resolved within 24 hours. Sesethu's supervisor"
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MTN South Africa's replyOfficial
21 Aug 2015, 14:47Hello MarykeElsa,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Billing team for further investigation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Billing team for further investigation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply21 Aug 2015, 14:47
Official
Hello MarykeElsa,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Billing team for further investigation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Billing team for further investigation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***