sH
safwaan H
1 reviews | Active since Sept 2013
18 Jun 2019, 20:33
Mtn purchase not found - no goods or refund received
Purchased online on store.
1. I don't see my purchase on my account 2. I haven't received goods 3. I haven't received refund
R5595 purchase amount.
Immediately contacted them, received 3 emails and note stating that someone from online will contact me, it's been 4 business days and still no contact from them. Response once again, someone will contact!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
19 Jun 2019, 10:13Good Day Safwaan
Thank you for your post.
Please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that this matter will be escalated to the online team once we have received confirmation from you regarding the purchase.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that this matter will be escalated to the online team once we have received confirmation from you regarding the purchase.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply19 Jun 2019, 10:13
Official
Good Day Safwaan
Thank you for your post.
Please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that this matter will be escalated to the online team once we have received confirmation from you regarding the purchase.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that this matter will be escalated to the online team once we have received confirmation from you regarding the purchase.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
sH
safwaan H's updateReviewer Update
25 Jun 2019, 10:43It's now the 25th, even after the escalation process. I do not have contact or response as to what is happening except that it has been escalated and I need to wait. I'm getting tired of the response.
Think clearly if mtn doesn't have their money for a contract, your entire account/phone will be blocked.
Now if a customer buys what are we to do?
Think clearly if mtn doesn't have their money for a contract, your entire account/phone will be blocked.
Now if a customer buys what are we to do?
sH
safwaan H's update25 Jun 2019, 10:43
Reviewer Update
It's now the 25th, even after the escalation process. I do not have contact or response as to what is happening except that it has been escalated and I need to wait. I'm getting tired of the response.
Think clearly if mtn doesn't have their money for a contract, your entire account/phone will be blocked.
Now if a customer buys what are we to do?
Think clearly if mtn doesn't have their money for a contract, your entire account/phone will be blocked.
Now if a customer buys what are we to do?