MTN pull up your socks and train your staff

I’ve been trying to get hold of the retention department for days and I can’t seem to get the help I need, I’m being taken from pillar to post, from one consultant to another. I ended up going to MTN store at Rustenburg Mall to ask if maybe there’s another way and that was a terrible decision I took. I was helped by a lady called Lizzy, no eye contact, no show of interest in helping me instead she was busy behind the counter with her colleague it’s a white lady busy communicating writing in a piece she told me there’s nothing she can do, like no solution, no effort at all. Customer service training is really needed. My matter is pending and I have a reference number that is just opened.