DK
Doug K
1 reviews | Active since Nov 2017
02 Nov 2018, 20:56
MTN Pull up Your Socks!!
********** 142 my line has been suspended today even though I have already paid my account on 31 October 2018. This is not the first time this has happened over a weekend, on a Friday. What's the bet that nothing will get done to restore my service until next week. This is breach of contract. MTN sucks and had better pull up their socks or else lose out to other service providers.
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Replies (3)DK
Doug K's updateReviewer Update
06 Nov 2018, 11:38I had no telephone service the entire weekend. I could not even contact the customer care number?? [surely this 135 no should work even if your line is suspended??] I only got a reply to two emails that I sent to the customer care email on Friday, on Tuesday.....asking for my ID number, MTN PIN , Address, Work Telephone Number and Bank Name. Seriously, how does MTN expect a vote of confidence with this level of service???
DK
Doug K's update06 Nov 2018, 11:38
Reviewer Update
I had no telephone service the entire weekend. I could not even contact the customer care number?? [surely this 135 no should work even if your line is suspended??] I only got a reply to two emails that I sent to the customer care email on Friday, on Tuesday.....asking for my ID number, MTN PIN , Address, Work Telephone Number and Bank Name. Seriously, how does MTN expect a vote of confidence with this level of service???
MTN South Africa's replyOfficial
06 Nov 2018, 13:05 Good day Doug
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,
MTN South Africa's reply06 Nov 2018, 13:05
Official
Good day Doug
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
06 Nov 2018, 13:36Good day Doug
I have tried to contact you on ***, unfortunately there was no answer.
Your account is now unsuspended.
Please note that your account gets invoiced on the 20th on every month. The payment is due on the 25th of every month. Due to the payment being late in October, your line was suspended.
Warm regards, Jessica John Complaints Management Team
I have tried to contact you on ***, unfortunately there was no answer.
Your account is now unsuspended.
Please note that your account gets invoiced on the 20th on every month. The payment is due on the 25th of every month. Due to the payment being late in October, your line was suspended.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply06 Nov 2018, 13:36
Official
Good day Doug
I have tried to contact you on ***, unfortunately there was no answer.
Your account is now unsuspended.
Please note that your account gets invoiced on the 20th on every month. The payment is due on the 25th of every month. Due to the payment being late in October, your line was suspended.
Warm regards, Jessica John Complaints Management Team
I have tried to contact you on ***, unfortunately there was no answer.
Your account is now unsuspended.
Please note that your account gets invoiced on the 20th on every month. The payment is due on the 25th of every month. Due to the payment being late in October, your line was suspended.
Warm regards, Jessica John Complaints Management Team
Best regards,