KA
Kevin A
1 reviews | Active since Nov 2015
11 Sept 2019, 14:03
MTN PSD rip-off!!
I'm allocated 2Gig data per month on my contract which in the past lasted me 'forever". I've been using my tab as a wi-fi hot-spot. Now suddenly last moth I had to buy an extra 2 gig top up to get through.
This month I had to buy another 2-gig top-up, and the whole damn lot (4 gigs) was automatically used up When I look into my itemised billing I see it's been by used up PSD services even when I was asleep!! Looks like MTN are logging into my phone just to waste my data.. What a ****! My business's Red Vodacom contracts end next week (25/9) and we were all considering switching to MTN... Not a damn chance now!!!!!
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
11 Sept 2019, 23:11Thank you for your post.
We sincere apologized for any inconvenienced caused.
Please confirm the MTN account number for further assistance.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
Please confirm the MTN account number for further assistance.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply11 Sept 2019, 23:11
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused.
Please confirm the MTN account number for further assistance.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
Please confirm the MTN account number for further assistance.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
12 Sept 2019, 11:59Thank you for your time online confirming the MTN account number with the cell number: A***.
We have sent the request to our billing department to assist you with the URL report and itemized billing for the data usage. This report will be sent to you once the invoice for September is finalized and reflects on account.
The invoice for August month reflect volume usage(DATA) 2.65GB, this usage is from 11-7-2019 to 11-7-2019.
The invoice for September month (not as yet finalized) reflect so far data volume usage 3.9GB this billing is from 11-8-2019 to 11-9-2019.
Trouble Ticket#: ***
Kind Regards,
Alice van der Merwe
MTN
We have sent the request to our billing department to assist you with the URL report and itemized billing for the data usage. This report will be sent to you once the invoice for September is finalized and reflects on account.
The invoice for August month reflect volume usage(DATA) 2.65GB, this usage is from 11-7-2019 to 11-7-2019.
The invoice for September month (not as yet finalized) reflect so far data volume usage 3.9GB this billing is from 11-8-2019 to 11-9-2019.
Trouble Ticket#: ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply12 Sept 2019, 11:59
Official
Thank you for your time online confirming the MTN account number with the cell number: A***.
We have sent the request to our billing department to assist you with the URL report and itemized billing for the data usage. This report will be sent to you once the invoice for September is finalized and reflects on account.
The invoice for August month reflect volume usage(DATA) 2.65GB, this usage is from 11-7-2019 to 11-7-2019.
The invoice for September month (not as yet finalized) reflect so far data volume usage 3.9GB this billing is from 11-8-2019 to 11-9-2019.
Trouble Ticket#: ***
Kind Regards,
Alice van der Merwe
MTN
We have sent the request to our billing department to assist you with the URL report and itemized billing for the data usage. This report will be sent to you once the invoice for September is finalized and reflects on account.
The invoice for August month reflect volume usage(DATA) 2.65GB, this usage is from 11-7-2019 to 11-7-2019.
The invoice for September month (not as yet finalized) reflect so far data volume usage 3.9GB this billing is from 11-8-2019 to 11-9-2019.
Trouble Ticket#: ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
KA
Kevin A's updateReviewer Update
18 Oct 2019, 18:51MTN sent me by E-mail a technical printout of multiple connections made but this means nothing to someone who is not from the Information technology sphere. I therefore requested an analysis / explanation of what the jargon means, but it is now October, and I still have not received an analysis.
THE FACT IS THAT I FEEL THAT I HAVE BEEN FLEECED like so many other consumers complaining here, and have renewed my other business and personal mobile and internet services with service providers other than MTN.
Instead of *****-footing around with petty technical printouts, MTN should be 'coming clean" and sorting out their own house.
THE FACT IS THAT I FEEL THAT I HAVE BEEN FLEECED like so many other consumers complaining here, and have renewed my other business and personal mobile and internet services with service providers other than MTN.
Instead of *****-footing around with petty technical printouts, MTN should be 'coming clean" and sorting out their own house.
KA
Kevin A's update18 Oct 2019, 18:51
Reviewer Update
MTN sent me by E-mail a technical printout of multiple connections made but this means nothing to someone who is not from the Information technology sphere. I therefore requested an analysis / explanation of what the jargon means, but it is now October, and I still have not received an analysis.
THE FACT IS THAT I FEEL THAT I HAVE BEEN FLEECED like so many other consumers complaining here, and have renewed my other business and personal mobile and internet services with service providers other than MTN.
Instead of *****-footing around with petty technical printouts, MTN should be 'coming clean" and sorting out their own house.
THE FACT IS THAT I FEEL THAT I HAVE BEEN FLEECED like so many other consumers complaining here, and have renewed my other business and personal mobile and internet services with service providers other than MTN.
Instead of *****-footing around with petty technical printouts, MTN should be 'coming clean" and sorting out their own house.