RM
Ravi M
1 reviews | Active since Aug 2013
14 Feb 2017, 10:03
MTN PSD charges
<p>So i logged 2 requests on the online system to query my PSD charges and i have recieved no response. I am being billed for PSD charges when i dont even exceed my data limits. </p> <p> </p> <p>I would really appreciate a speedy response regarding this billing. </p>
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MTN South Africa's replyOfficial
15 Feb 2017, 14:36Good day Ravi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Billing Department to kindly please investigate the charges and appreciate your patience while the investigation is underway.
Herewith below is your billing reference number:
req:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply15 Feb 2017, 14:36
Official
Good day Ravi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Billing Department to kindly please investigate the charges and appreciate your patience while the investigation is underway.
Herewith below is your billing reference number:
req:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,