AS
Andrew S
1 reviews | Active since Nov 2018
15 Nov 2018, 07:55
MTN provisioning and account errors!!
1. We signed up for the 40GB (20GB anytime + 20GB night express) @ R369 on 7 Sept 2018.
2. When the data was loaded on 12 October, only 15GB anytime and 5GB night express was loaded. (5GB anytime and 15GB night express missing)
3. Query was lodged (Escalation ref: 272 758 289) and 20 Oct only 3.71GB anytime was loaded (a pro-rata amount and not the full 5GB they owe me - 1.29GB missing) and still no 15GB night express.
4. Debit order on 1 November is for R486.30. Our contract is for R369. MTN needs to refund R117.30 to my account.
5. So there's the missing 15GB night express and 1.29GB anytime data for October. And refund R117.30 is required for overcharging me for my agreed contract..
6. Then November provision, nothing changed!! Only 15GB loaded and zero night express!
7. MTN are useless, countless call, emails and absolutely no feedback or resolution!
(ref numbers: ********** 36; ********** 89; # ********** 9; # ********** 5)
MTN NEEDS TO SORT THIS OUT! WE NEED A REAL RESPONSIBLE TO HANDLE THIS. CALL CENTER IS USELESS!
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Replies (2)
MTN South Africa's replyOfficial
16 Nov 2018, 08:59Good day Andrew
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter and provide a resolution. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter and provide a resolution. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply16 Nov 2018, 08:59
Official
Good day Andrew
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter and provide a resolution. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter and provide a resolution. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
AS
Andrew S's updateReviewer Update
14 Jan 2019, 15:04Mazwi, two months later and we are provisioned the wrong amount of data again on the 12th of Jan!
Geeze man, this is unacceptable! This can’t keep happening month after month!!
Only 15GB anytime was provisioned and 5GB night express.
MTN needs to load 20GB anytime data and 20GB night express every month as per our contractual agreement!!
This can’t be made any more clearer!
Please sort this out ASAP!
Give me a breakdown of communication with the provisional team?
What are you saying to them, it’s not a once off issue they must sort out, they must make correct the provision every month!
Come on man, this is *******!
AS
Andrew S's update14 Jan 2019, 15:04
Reviewer Update
Mazwi, two months later and we are provisioned the wrong amount of data again on the 12th of Jan!
Geeze man, this is unacceptable! This can’t keep happening month after month!!
Only 15GB anytime was provisioned and 5GB night express.
MTN needs to load 20GB anytime data and 20GB night express every month as per our contractual agreement!!
This can’t be made any more clearer!
Please sort this out ASAP!
Give me a breakdown of communication with the provisional team?
What are you saying to them, it’s not a once off issue they must sort out, they must make correct the provision every month!
Come on man, this is *******!