LB
Lerish B

1 reviews | Active since Nov 2013

19 May 2015, 21:24

MTN providing useless internet at steep prices

I am a student at the North West University and I have been a victim of bad service from MTN for 4 years now. I started varsity 4 years ago and I took out an unlimited data contract with MTN that slows down after the use of 3GB of data. I could probably count on my 2 hands how many days in the last 4 years I have had a steady Internet supply. It hasn't been an enormous problem up until this year, I am busy with my honours degree and it is packed with assignments and dissertations which requires me to engage in constant research which I obviously require Internet for. I have had to sit on campus some night until 3-4 AM in the morning, I have had to pay additionally for Internet at Internet cafe's and I have had to sometimes borrow Internet from friends to be able to complete my assignments before the deadline. I have basically had to go out of my way to use Internet that is not my own and I am paying a couple of hundred rands a month to do so. I feel disappointed and frustrated to say the least, as if this year isn't stressful enough I have to sit with this issue.

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Replies (1)
MTN South Africa
MTN South Africa's reply26 May 2015, 12:11
Official
Hello Lerish,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that we are unable to retrieve any information on our records, with the information provided.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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