MTN provides the worst customer service

To whom it may concern

I am absolutely disgusted by the service received by the cancellation department at MTN!!! I was informed that if I sent an email requesting the cancellation of my contract it would be dealt with in a prompt manner. I sent an email on the 7 April requesting cancellation only to be contacted today asking for my contact number and now I see from my bank statement that my account was debited. After emailing, messaging and posting on their Facebook page I am yet to be contacted regarding the matter. I had to resort to contacting my bank and reversing the amount debited. I then discovered this morning that Mtn has taken it pain themselves to debut my account again! I cannot evenin begin to descibe the anger and frustration I feel at this point. I am now having to waste my Saturday to go to Head Office in the hope of finding someone competent enough to deal with this issue!

A disgruntled customer Megan Hopkins