NA
Naseef A
1 reviews | Active since Apr 2015
12 Oct 2015, 13:59
MTN provides pathetic customer service
It has been 8 months now and MTN and all its staff have been unable to assist me or contact me regarding over billing and failure from their side to cancel my contracts!!!<br> <br> I have called in to MTN every second day for 6 months and i receive statements like \sorry i cant help you"or i wait on the line for 30 minutes and call gets terminated.<br> <br> Could someone that either is capable of resolving issues or can do their job at MTN contact me<br> <br> Naseef Abdullah<br> ***"""
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MTN South Africa's replyOfficial
13 Oct 2015, 10:29Hello naseef911,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
On account N*** you have 2 lines and both of them expires on the following months.
***
***.
The account is handed over to the legal department due to the account in arrears R 3,621.21. The account need to be paid up before the contracts will be cancelled when expires.
Please email the legal department on *** for assistance.
The billing department has validate the billing: REQ:***
Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
On account N*** you have 2 lines and both of them expires on the following months.
***
***.
The account is handed over to the legal department due to the account in arrears R 3,621.21. The account need to be paid up before the contracts will be cancelled when expires.
Please email the legal department on *** for assistance.
The billing department has validate the billing: REQ:***
Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply13 Oct 2015, 10:29
Official
Hello naseef911,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
On account N*** you have 2 lines and both of them expires on the following months.
***
***.
The account is handed over to the legal department due to the account in arrears R 3,621.21. The account need to be paid up before the contracts will be cancelled when expires.
Please email the legal department on *** for assistance.
The billing department has validate the billing: REQ:***
Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
On account N*** you have 2 lines and both of them expires on the following months.
***
***.
The account is handed over to the legal department due to the account in arrears R 3,621.21. The account need to be paid up before the contracts will be cancelled when expires.
Please email the legal department on *** for assistance.
The billing department has validate the billing: REQ:***
Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
Kind Regards,
Alice van der Merwe
***