NM
Naniki M
1 reviews | Active since Aug 2019
15 Apr 2020, 14:57
MTN provides no assistance
I made a payment at the Mtn store at Eastgate on the 4th February 2020 which was 600. Today is the 15 April and still the money has not reflected because my account has been suspended.
I have been sent from pillar to post regarding this query. I made a payment in March which was acknowledged but I was suspended because the payment for February is still outstanding.
I have emailed my bank statement reflecting the transaction but have received no assistance I have called to no avail. I dont know what to do anymore. Can I have my money back atleast. I would also like to cancel my contract with MTN as they have done nothing to assist in this query.
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MTN South Africa's replyOfficial
15 Apr 2020, 17:54Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please be advised your payment for R600.00 has been received .
Your account is paid short with R 572.00.
The balance due R 1,160.00, this include the invoices for April month, due to account on cash you have to make payment 21 days from the invoice date.
Short payment + April invoices has to be paid by 2 May 2020.
The line is opened, please reboot the device.
Early termination fee will apply if you request for cancellation and contact not as yet expired.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Please be advised your payment for R600.00 has been received .
Your account is paid short with R 572.00.
The balance due R 1,160.00, this include the invoices for April month, due to account on cash you have to make payment 21 days from the invoice date.
Short payment + April invoices has to be paid by 2 May 2020.
The line is opened, please reboot the device.
Early termination fee will apply if you request for cancellation and contact not as yet expired.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply15 Apr 2020, 17:54
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please be advised your payment for R600.00 has been received .
Your account is paid short with R 572.00.
The balance due R 1,160.00, this include the invoices for April month, due to account on cash you have to make payment 21 days from the invoice date.
Short payment + April invoices has to be paid by 2 May 2020.
The line is opened, please reboot the device.
Early termination fee will apply if you request for cancellation and contact not as yet expired.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Please be advised your payment for R600.00 has been received .
Your account is paid short with R 572.00.
The balance due R 1,160.00, this include the invoices for April month, due to account on cash you have to make payment 21 days from the invoice date.
Short payment + April invoices has to be paid by 2 May 2020.
The line is opened, please reboot the device.
Early termination fee will apply if you request for cancellation and contact not as yet expired.
Kind Regards,
Alice van der Merwe
MTN
Best regards,