MTN PROVIDED ME WITH A **** ITC NUMBER. MY ****** DEVICE NOT BLACKLISTED

hi, I have it all with MTN and its service with pinnacle marketing. after a long battle with MTN to have my ****** device blacklisted, pinnacle marketing gave me so many reason just to not replace my device. the new stupid excuse is now that the device is not blacklisted. I even gave them the ITC number, the guys told me that it is a wrong one. my question now where did MTN get the ITC number from? the worst business ever run by MTN. they keep saying on the website that after you loose your device it will take you 24 hours to get back online(bull****) I lost mine in December 2017, until today I am fighting them to replace my device for their own stupid mistakes. now I have to think of what to do to get MTN and that annoying insurance department to replace my device...I will never recommend anyone to go to MTN