MTN proves how pathetic their service is AGAIN

I received my statement sometime during October. I called because my account was way to high! from the normal R900 to R2500! I spoke to Thembesile Makeng and she informed me that I did not have any data loaded on my account and that was the reason for my account being so high. I told her that I called MTN late September (I gave her the exact date) to load a 1gig data bundle. She said that she can see I made the call but not that I loaded data. I asked to get the voice recording of that call and she said her team leader, Rashane Govender, would phone me back that same day, needless to say, up to today, I have not received any calls from anyone at MTN. And guess what, MTN went and deducted that full amount that I said I was not going to pay as I did load a gig data!!! My reference number is ***. <br> <br> To add insult to injury, after many years of trying to sort other account issues out that I had with MTN and finally putting a complaint on Hello Peter, I received a message (response to Hello Peter report) saying that I have a credit of R1,890.09 that was due to me, where is that credit????? Why did the full amount still go off my account?? <br> <br> Absolutely crazy! I HATE MTN!!