MTN Promotional Data **** Unsatisfied new customer

After having sent my device to the wrong province, I eventually received it on the 13/11/2015, and had to wait 4 days for my bundles to be loaded as per contract. MTN promises 30Gigs of free data for new contracts (A big selling point), up to date, after numerous calls, and time wasted with call centre agents, who promise turn around time of 24 hours, I am still waiting for what was promised to me when I signed up with MTN. On the 16/11/2015 I spoke to tutghani who initially said it would be loaded in 24 hours(ref No. ***), till today the 03-12-2015 I still don't have it, as apparently there is only one person who can load it, and seems keen on ignoring all the requests sent to him to do it, as per call centre agent Shanice (Ref no. ***). MTN is this how you treat new customers? I am at all not impressed, and if I am not given what is promised to me, I will seek legal avenues to have this contract cancelled and lay a complaint with ICASA. I have 5 reference numbers, and when ever I ask to speak to a supervisor or manager the call centre agents cut me off. Please help sort this out, I have been very very patient!!