MTN Promotional Data Not Activated on Upgraded Contract

I am extremely disappointed with MTN's service and am seriously considering cancelling all four of my contracts to move to another service provider.

I recently upgraded four (4) separate contracts on the exact same day, at the exact same time, via MTN's online sales/marketing platform. All four contracts were supposed to be identical. However, the promotional 30GB data has only been activated on three of the lines. The fourth line in question has not received this promotional data at all.

When comparing the accounts, it is clear that three of my numbers are receiving the correct data allocation, while the fourth is missing the 30GB promo.

I have spent time visiting numerous MTN branches, and the staff at every single branch easily picked up the error. They all agreed that the promotional data was neglectfully left off the fourth account during the upgrade process.

Despite the branch staff identifying the blunder, the issue remains unresolved. I have a reference number for this ongoing query, but I am tired of waiting. I feel cheated by this experience.

MTN, I need you to rectify this error urgently and ensure the promotional 30GB data is correctly loaded onto the affected fourth contract, backdated to when the upgrade occurred. I expect a swift resolution to this matter, or I will be taking my business elsewhere.