RM
Rue M
1 reviews | Active since Jan 2019
29 Jan 2019, 12:14
Mtn promotional data
On the 21st of January i did an upgrade at MTN Grand Central after the upgrade, i was told that my promotional data will be activated within 24hrs. 24 hrs passed and i went back to the shop shop and they said i must call 135 which i have been doing from then till now with different reference numbers given to me.
I have waited and today 29 January is the 8th day battling for my 34gb and still nothing.
If there is anyone who is serious with customer care in the business, please look into this and resolve this issue ASAP as i am disappointed with your service.Rufaro maresva ********** 367 A **********
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MTN South Africa's replyOfficial
30 Jan 2019, 08:53 Good day Rue Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation you did not receive the 14GB+20GB entertainment promotional data.
I will investigate and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne Juggannadh Complaints Management team
As per our telephone conversation you did not receive the 14GB+20GB entertainment promotional data.
I will investigate and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne Juggannadh Complaints Management team
Best regards,
MTN South Africa's reply30 Jan 2019, 08:53
Official
Good day Rue Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation you did not receive the 14GB+20GB entertainment promotional data.
I will investigate and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne Juggannadh Complaints Management team
As per our telephone conversation you did not receive the 14GB+20GB entertainment promotional data.
I will investigate and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne Juggannadh Complaints Management team
Best regards,