AM
Asanda M

1 reviews | Active since May 2015

10 May 2015, 15:50

MTN PROMOTIONAL AIRTIME A SHAM

I bought R150 airtime with the aim of getting data bundles. I recharged my phone and checked the balance which was R600 and I did not understand that. So I proceeded with trying to purchase the data bundles and the reply was insufficient funds. Even tried to get the promotional 2 weeks data bundles and that failed as well. After that I was irritated and just decided to log on to the internet for about 30 minutes. I had read that thepromotion is only for 7 days so I was now stranded without using this airtime because I want it to go away so that I can get the correct balance of my airtime that I had purchased. The 7 days end and the balance is R0.00 and I made no calls or downloaded anything just the internet browsing I had done for 30 minutes. This frustrated me and I called the call centre and I learnt that only the R90 of airtime went through since it was 2 x R60 and R30. That made me so mad because there was no way of telling whether one of the recharge entry had failed just a useless R600 worth of ******* airtime that did not do any justice to my intention. I felt so ****** and cheated and wanted to swear somebody's mother out. So please I need a thorough explanation and data.

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Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2015, 15:05
Official
Hello ash2000,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that our system shows that you loaded a R60.00 and R30.00 voucher on the 28th of April 2015 and then you purchased a 5 MB bundle for R4.00. There was then internet connection which firstly depleted from the data bundle and then you were charged from the airtime balance. The promotional airtime balance of R594.20 expired on the 5th of May 2015. For a full balance view, kindly dial *141*1#ok and select option 1 that will show you the different airtime balances that you have on your account.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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