1 reviews | Active since Oct 2015
MTN PROMO SERVICE FEE incorrectly deducted
I upgraded my MTN contract in July 2015. I decided to purchase a handset elsewhere and took the contract without a phone.<br> <br> MTN has since deducted a PROMO SERVICE of R100 + VAT each month. I've been on the phone with MTN countless times, after which they said they cannot do anything for me. I need to go to Potchefstroom Mooirivier branch where I registered the contract. Mooirivier Potchefstroom MTN probably the least professional office MTN has in South Africa. After they promised me everything should be fine now, I was not surprised to see the PROMO SERVICE FEE being deduced again from my account in October. <br> <br> Is there perhaps anyone in MTN that is competent enough to fix this error and pay back my money that you have incorrectly deducted from my account over the past few months?
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged a request (REQ:***) to have the package corrected so you are not billed the promo service fee. Once that is resolved we can than request a refund from the billing area.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged a request (REQ:***) to have the package corrected so you are not billed the promo service fee. Once that is resolved we can than request a refund from the billing area.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***