1 reviews | Active since Oct 2015
MTN “Promo” Fee???
I have had a contract with MTN for over 6 years. Not missed a payment or any issues. Now I want to upgrade my package to unlimited which is R1999. per month. No problem. But Im being quoted over R300 over and above the package amount for a “promo” fee that nobody in any store or call centre can tell me what its for??? This is ****************. Im not upgrading my phone to a new phone, just a higher package, meaning MTN will make more money from me YET they add this ghost charge? ***? In that case I will move to a different provider where they look after their clients and not try ripp them off!
Dear Gloria,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Promo Service Fee(PSF)s is basically the cost of your chosen handset.
The total cost of the handset is broken down in to the number of months making up your contractual term (24mths) and added to your statement as PSF.
That is, you are paying instalments instead of a lump sum for your handset.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Gloria,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Promo Service Fee(PSF)s is basically the cost of your chosen handset.
The total cost of the handset is broken down in to the number of months making up your contractual term (24mths) and added to your statement as PSF.
That is, you are paying instalments instead of a lump sum for your handset.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,