MTN Promo data not activated
I have upgraded my contract on Monday. The promo stated that I will receive 40gb anytime data. 20gb YouTube data and 20gb Anytime data. I did receive the YouTube data by not the 20gb anytime data. Now MTN says that I have used the 20gb anytime data, after which I sent them screenshots showing that I did not use close to 20gb data. Also sent them a screenshot showing that I did not even get a message saying that the Anytime data has been activated. I received messages showing that I received the 20gb YouTube data. But even after showing them this, still nothing. How much proof does MTN need?
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MTN South Africa's replyOfficial
16 Oct 2019, 22:56Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Our system reflect the following service activated.
YouTube 2GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
YouTube 3GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
YouTube 10GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
Free Anytime Promo 20GB | ***7 | ***8 | - | Data Bundle | Active
YouTube 5GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
MTN Monthly 50MB | - | ***1 | ***1 | Data Bundle | Active
MTN Monthly 20MB | - | ***5 | ***5 | Data Bundle | Active
MyMTN First Time Download Bonus 1GB-***Data Bundle Active
YouTube 5GB
Data left:
Promotional Data | PRIVATEOFFERDA | 2019 10 08 19.89 | GB
The invoice for October month is not as yet finalized, the data volume used so far reflect 7.859GB you have to wait for the invoice to close for the billing department to investigate.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Our system reflect the following service activated.
YouTube 2GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
YouTube 3GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
YouTube 10GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
Free Anytime Promo 20GB | ***7 | ***8 | - | Data Bundle | Active
YouTube 5GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
MTN Monthly 50MB | - | ***1 | ***1 | Data Bundle | Active
MTN Monthly 20MB | - | ***5 | ***5 | Data Bundle | Active
MyMTN First Time Download Bonus 1GB-***Data Bundle Active
YouTube 5GB
Data left:
Promotional Data | PRIVATEOFFERDA | 2019 10 08 19.89 | GB
The invoice for October month is not as yet finalized, the data volume used so far reflect 7.859GB you have to wait for the invoice to close for the billing department to investigate.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply16 Oct 2019, 22:56
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Our system reflect the following service activated.
YouTube 2GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
YouTube 3GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
YouTube 10GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
Free Anytime Promo 20GB | ***7 | ***8 | - | Data Bundle | Active
YouTube 5GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
MTN Monthly 50MB | - | ***1 | ***1 | Data Bundle | Active
MTN Monthly 20MB | - | ***5 | ***5 | Data Bundle | Active
MyMTN First Time Download Bonus 1GB-***Data Bundle Active
YouTube 5GB
Data left:
Promotional Data | PRIVATEOFFERDA | 2019 10 08 19.89 | GB
The invoice for October month is not as yet finalized, the data volume used so far reflect 7.859GB you have to wait for the invoice to close for the billing department to investigate.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Our system reflect the following service activated.
YouTube 2GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
YouTube 3GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
YouTube 10GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
Free Anytime Promo 20GB | ***7 | ***8 | - | Data Bundle | Active
YouTube 5GB Monthly Promo (Post-paid) | - | ***8 | ***7 | Data Bundle | Active
MTN Monthly 50MB | - | ***1 | ***1 | Data Bundle | Active
MTN Monthly 20MB | - | ***5 | ***5 | Data Bundle | Active
MyMTN First Time Download Bonus 1GB-***Data Bundle Active
YouTube 5GB
Data left:
Promotional Data | PRIVATEOFFERDA | 2019 10 08 19.89 | GB
The invoice for October month is not as yet finalized, the data volume used so far reflect 7.859GB you have to wait for the invoice to close for the billing department to investigate.
Kind Regards,
Alice van der Merwe
MTN
Best regards,