MTN promises no action

<p>This is now there weeks later, MTN has STILL not resolved ANYTHING regarding this? What does it help to escalate this to Regional Management? We went to the Cresta branch and now they have stock, but Victor, the so-called manager just shrugs his shoulders and says theres nothing he can do? We want to cancell this contract as we pay for monthly data and a device, but we can't use the data and MTN tells us the data will fall away at the end of the month! This is Unfair treatment!! What are we paying for? We demand cancellation of this contract! We can sign for a new contract NOW at another service provider and actually have someting to use! This is going on, pending for two months! Your staff don't know what they are doing! A call from a regional manager would be appreciated, not an unpersonal e-mail. Who is "Mike" as there is no contact details or any hope of him resolving this issue? After all, the warrantee replacement was approved a month ago, only that due to lack of common sense a wrong device was sent to the store!!! Can a regional manager at MTN resoleve any issue or contact a customer ? REQ ********** </p>