DN
Denzil N

1 reviews | Active since Mar 2018

22 Mar 2018, 08:03

MTN promises but does not deliver

management and staff at MTN call centre does not give a **** about they clients. since my last complaint on hellopeter someone from MTN is still going to call me. i call everyday since they do not call clients back and everyday its the same **** that my issue has been escalated and someone will call me. how many times does a complaint be escalated before its resolved. MTN is quick to want they money but the issue has not be sorted. i have to pay for something i do not have. vodacom promises they clients 48 hour turn around time and MTN is 48 days turn around time. with vodacom there is no need to go to any social media platform as they deliver on time. when will MTN keep to they word or maybe they dont need our business.

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Replies (3)
DN
Denzil N's update23 Mar 2018, 08:04
Reviewer Update
good morning Alice how long does this procedure take because now im also going to be billed for a device i do not have. please could pressure be put on the matter as it is taking far too long.
DN
Denzil N's update26 Mar 2018, 07:53
Reviewer Update
waiting feedback
DN
Denzil N's update27 Mar 2018, 10:27
Reviewer Update
so i get my bill today and im getting charged for something i do not have with no feedback like how i was promised mtn is getting worst by the day. they make promised but can not keep it where has vodacom is the opposite