LC
Lynette C

1 reviews | Active since Jan 2016

27 Jan 2016, 13:57

MTN promised to respond on Stock issue but Failed

Good day Tim and MTN,<br> <br> This is me responding to you once again. Upon writing my first complaint, you responded informing me that you would get back to me with regards to MTN not having the iPad mini in stock. You advised that you would be calling every branch to try and see if they still have stock - Ref: MTN Complaints Management Team: <br> REQ:*** <br> <br> http://hellopeter.com/mtn/complaints/ipad-mini-16gb-out-of-stock-***<br> <br> This response was sent to me on the 15th January and to date no one has contacted me? What is going on??<br> <br> It is simple, either you replace my iPad mini because I pay insurance or you pay out my claim so that I can go to iStore and get myself a new iPad. <br> <br> This is now the 3rd Month that I am waiting to get a replacement iPad. Do you remember I laid a complaint on Hello Peter when I initially took out this iPad contract with MTN, because it also took about 3 to 4months for me to receive it. This is very disappointing service.<br> <br> Also, I would prefer you to contact me via my cell phone or email, and keep me updated.<br> <br> Please kindly get back to me as a matter of urgency as I cannot wait another month for feedback.<br> <br> Have yourself a wonderful day further

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Jan 2016, 15:02
Official
Hello lynette@o,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***