MTN promised a refund on 21 Oct'16, still waiting

<p>sent me airtime without my consent and debited my bank account</p> <p>I had a contract account with mtn that ended in July 2015 and the number migrated to pay as you go. They 'renewed" the contractract in July 2016 and decided to send me aitrtime and data that I did not request, sent me statements without the itemised bill and started debiting my account without my consent. Made several calls and emails to have my account put back to prepaid and my money refunded.</p> <p>My number is now on prepaid but the still not paid back the R639 that was debited on 30 Sep 2016.</p> <p> </p> <p>MTN's responce on 21 Oct</p> <p>Official private business reply:</p> <p>Good Day Thandi Mokoena,</p> <p>Thank you for bringing this matter to our attention.</p> <p>Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the R639 and credit should reflect on the MTN account within 48 working hours. As soon as the credit reflects on the MTN account then we can log a request for the amount to be refunded.</p> <p>Please contact our Customer Care after 72 working hours on 808 to log a request for a refund.</p> <p>Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.</p> <p>Kind Regards,<br />Itumeleng<br />REQ: ********** </p> <p><br /></p>