MTN PROFILE UPDATE

My account was in arrears but I have paid It has been more than a week but MTN has not updated on Experian, when I get in contact with experian they say is the provider that has to contact them.

I also got into contact with one of your customer service consultants to update my address on file, the agent assured me the necessary changes have been made but that was false.

Please update my profile, I need my experian profile to reflect that my account is no longer in arrears.