JL
Jaco L
1 reviews | Active since Oct 2012
29 Apr 2016, 19:05
Mtn Problems!! Worst provider!!
Worst upgrade ever! After upgrading in Dec 2015, i regret every minute that i need to use my mtn contract. Since upgrading, ive had problem after problem regarding billing, data, usage limit and connection. Mtn promised me 30gb data which i never received. My account is permanently on collection plan, even when its paid before the due date every month. My usage limit changes for some reason. I never have any reception. Mtn is the poorest provider ever. The sad part is that i am thinking of changing since being with mtn from 2001. They are not even interested in solving these issues. Customers are just money to them.
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Replies (2)
MTN South Africa's replyOfficial
04 May 2016, 12:36Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you were provisioned with the 30GB bundle on 2015-12-30.
The Subscriber Usage Limit (SUL) is current set at R 0.00 however our records show that it was previously changed a couple of times using the USSD code *141*5# OK which can only be done by the sim card user. Please be advised that data bundles purchased using the self service are excluded from the SUL set on the account. Below are the dates and times when the SUL was modified.
Date/Time Source Channel Old SUL New SUL
2016-04-03 13:36:55 USSD R 10.00 R 0.00
2016-03-09 19:57:28 USSD R 100.00 R 10.00
2016-02-16 20:07:37 USSD R 0.00 R 100.00
Please note that if your account is paid within 21 days after the invoice date, the collection plan will not be activated on your account.
Should you continue experiencing connection problems, kindly contact our Coverage department on *** which is a free call from an MTN number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply04 May 2016, 12:36
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you were provisioned with the 30GB bundle on 2015-12-30.
The Subscriber Usage Limit (SUL) is current set at R 0.00 however our records show that it was previously changed a couple of times using the USSD code *141*5# OK which can only be done by the sim card user. Please be advised that data bundles purchased using the self service are excluded from the SUL set on the account. Below are the dates and times when the SUL was modified.
Date/Time Source Channel Old SUL New SUL
2016-04-03 13:36:55 USSD R 10.00 R 0.00
2016-03-09 19:57:28 USSD R 100.00 R 10.00
2016-02-16 20:07:37 USSD R 0.00 R 100.00
Please note that if your account is paid within 21 days after the invoice date, the collection plan will not be activated on your account.
Should you continue experiencing connection problems, kindly contact our Coverage department on *** which is a free call from an MTN number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
JL
Jaco L's updateReviewer Update
06 May 2016, 14:04Thank you Ayanda for your reply but please do proper homework before u run with an excuse.
30 GB.
I visited the mtn store in oakfields benoni many times to get my problems resolved. Yes we did receive the 30gb after the upgrade in december but it was removed after 7 days and only 8gb used. Zak at the store handled my problem without any resolution. We never received our remaining 22 GB's.
Usage limit.
Every time we changed the usage limit it was on request from an unprofessional mtn operator. They never seem to know how the usage limit works. I made it R0.00 recently.
Account.
I pay my account no later than the 28th of every month. Still i get collection plan problems. A recent operator advised me to change my payment method to cash, it will apparently rectify this issue. Will see.
Mtn is just full of excuses. This previous upgrade was unfortunately my last upgrade with Mtn after being a client for 15 years. I will take by business to someone else.
Thx
JL
Jaco L's update06 May 2016, 14:04
Reviewer Update
Thank you Ayanda for your reply but please do proper homework before u run with an excuse.
30 GB.
I visited the mtn store in oakfields benoni many times to get my problems resolved. Yes we did receive the 30gb after the upgrade in december but it was removed after 7 days and only 8gb used. Zak at the store handled my problem without any resolution. We never received our remaining 22 GB's.
Usage limit.
Every time we changed the usage limit it was on request from an unprofessional mtn operator. They never seem to know how the usage limit works. I made it R0.00 recently.
Account.
I pay my account no later than the 28th of every month. Still i get collection plan problems. A recent operator advised me to change my payment method to cash, it will apparently rectify this issue. Will see.
Mtn is just full of excuses. This previous upgrade was unfortunately my last upgrade with Mtn after being a client for 15 years. I will take by business to someone else.
Thx