MTN Problems with there System and making money out of the Customers

MTN the worlds fasted service provider so they say.

MTN Customer since 1999

After my upgrade on 3 January 2018 my itemised billing has gone missing and which I am billed for. Even my Airtime and Data is getting less but MTN says there are now activities on my account. I have even bought extra Airtime and Data and there are no sign of any activities on their system so they claim.

I have been calling the call centre and every time they send a sms that the query have been escalated and then within 48hours they send the query has been resolved.

If I call the call centre they tell me they have sended me the latest itemised billing but every time its the wrong own.

The people working in the call centre only sit there and are not following up or listening to what the real problem is.

I first reported the problem on 14 February when I received my Invoice and then receive a sms that the query has been escalated(10H10 & 18H03). On 16 February I received a sms that the query has been resolved(09H39).

On 13 March I reported again on the new Invoice and again it has been escalated(07H58 & 08H22 & 14H31). This time no sms of the problem solved.

On 19 March I reported again and to my surprise a sms again the query has been escalated(15H53)

On 20 March I receive a sms that the query has been resolve(08H07). I called in again to make sure the erveything is sorted out and to my surprise nothing has changed and the receives a sms again that you query has been escalated(10H09).

I think if the are no activities on my account according to MTN Billings side they must refund my Airtime and Data for this period(4 January 2018 to 20 March 2018) and credit me on the Itemised Billing which I paid for.

If it is a system error as they claim then why don't they fix it the first time.

MTN I DARE YOU TO ANSWER ON THIS!!!!!!!!

Can't even rate MTN service with a *