MTN, problems everywhere you go!

Everyone and every department in MTN, from branch to head office is USELESS!! It's 2017 I cannot be without a phone, GPS, Emails, Banking apps, daily on the road, calendar and bookings!!

I app**** for a new phone which was faulty, I returned the phone within 7work working days as per MTN policy? Customer service cannot provide the policy apparently its based on the customer's story, if its flexible its not a policy!! It's almost 3 weeks later and I still don't have a new phone, WHY?

oh and the ultimate best part is that apparently I have to pay for a headset that I don't have!!!! But as told by your staff MTN is doing me a favour?! I'm the one who supports your business not other way around!

If you cannot help me cancel my contract maybe another service provider will value my money and support!!