SP
Sharini P

1 reviews | Active since Jan 2017

14 May 2017, 03:41

Mtn problems

<p>I have an mtn contract for 50GB data a month which is capped. My new data for the month kicked in and I was only credited with 458MB. I don't know if this is just an error or what. I am waiting for my mtn sms that tells me monthly that my accounts been credited. Now I'm going to have to go into an mtn store to see what the issue is unless someone from mtn can have a look at my account for me. I always write to customer care and never ever get a response from them and I'd rather have it sorted out immediately than leaving it.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply23 May 2017, 21:27
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows 51 200mb was loaded on the 14 May 2017 at 09:04am. We also see internet usage after the full data provisioning.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,