SL
Sizwe L
1 reviews | Active since Oct 2017
10 May 2019, 23:54
MTN prisoner
After numerous attempts to port my number to Telkom, mtn refuses to release it. This is very petty for such a big company, we can't be binded forcefully by you.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 May 2019, 14:42Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the MNP helpdesk to assist with your query. I will revert back to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the MNP helpdesk to assist with your query. I will revert back to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
Best regards,
MTN South Africa's reply13 May 2019, 14:42
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the MNP helpdesk to assist with your query. I will revert back to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the MNP helpdesk to assist with your query. I will revert back to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
Best regards,