oA
osman A

1 reviews | Active since Jul 2015

27 Jul 2015, 14:05

MTN PRICE CHANGE WITHIN 24 MONTH CONTRACT

my grievance is that mtn has decided to increase my monthly contract subcription, within a 24 month contract period. i took the contract out in april when it was advertised &R799/month, and on my first bill was charged this rate. howver on my second and third bill i have been charged a higher subscription. i have read the t&c's of my contract and section 4, charges, does not specifically mention that we the customer will be liable to pay the changed priced once a contract has commenced. <br> <br> further more in mtn's june edition booklet the very same contract was advertised @R789/month, R10 cheaper than april's price even after implementing their prices change. so dont refer us to your price change notice to justify the higher charges on our bill.<br> <br> a contract is supposed to safeguard both parties, we have agreed on R799 for 24 months please dont change the rules in the interim. <br> <br> as a customer i feel that i am being ****** here. i need my bill to be R799 as promised by mtn when i signed it. if mtn wants to charge a higher price than please also give me my a discount and bring my monthly subcription fee back down to R799.<br> <br> this is **************** and mtn needs to be taken to task.

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Aug 2015, 11:30
Official
Hello amojee786,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that the contract pricing was revised effective from the 13th of May 2015 and it is applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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