MTN PRESTIGE - Pathetic service

I called MTN prestige to assist me with my phone that was not making calls all of a sudden.<br> <br> After calling 808 and having to beg the consultant who was supposedly offering a concierge service to please not put me onto another call center agent but to please take down my details and get some to come and collect my phone and have it repaired.<br> <br> I then received a call from the same call center agent who said he needed to connect me to the smart phone repair section as they needed to ask me some more questions. only for the lady to ask me the same questions as i had already given to prestige call center agent.... how more frustrating would you like to make this for your customers???<br> <br> I was promised that a driver would collect my phone today between 9am and 4pm, it is now after 7pm and my phone has not been collected!<br> <br> I wonder if MTN will still be around in 5 years time with service like this to there so called \most valued customers"???<br> """