JT
Jan T

1 reviews | Active since Oct 2010

10 May 2016, 16:03

MTN Prestige and corporate callcentre Ridiculousness .

<p>Today my Phone was cut off stating that I have no airtime left, catch is I have a contract phone that is linked to a corporate account as well as MTN's supposed Premier service.</p> <p> </p> <p>When I phone the help desk I got told I need to speak to the Premier desk and given a number that no longer exist, so I phone the help desk number again . This time I get told it is a corporate account and they will trannsfer me needless to say I get cut off.</p> <p>So I phone the *** number again to be told I must phone *** that is corporate.</p> <p>I phone this number and get told they cannot help me as my account has reached its Credit limit and nobody can ***it me so then I get cut off again when asking to speak to the team leader.</p> <p>I actually have lost track of the number of people anddifferent call desk that I have spoken to from my office phone system I can see I have made more than 10 calls to MTN callcentres, that does not include the calls I tried to make to the account executive supposed to handle all our personal and corporate accounts but his number does not even give the ability to leave a message.</p> <p>I have been unable to speak to anybody that can ***ist me in getting my phone back on line again.</p> <p> </p>

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Replies (2)
JT
Jan T's update10 May 2016, 16:09
Reviewer Update
Ok it is not Premier service desk but Prestige service desk
MTN South Africa
MTN South Africa's reply19 May 2016, 14:27
Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Kindly be advised that you have a credit limit for R1300.00. We have requested for the account controller Dintle Moeng to contact you. He can assist you with the credit increase on the account.

Kind Regards,

Alice van der Merwe

REQ:***

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