BM
Belinda M

1 reviews | Active since Oct 2018

27 Oct 2018, 16:52

MTN prepaid... dissatisfaction

Im a prepaid MTN. Have been for years but this may be the last straw! I have bought 4x R180 vouches and 1xR60 voucher this week alone! Within minutes of loading my airtime, it is depleted! I called MTN as was told, that I’m using it on my data but I doubt I’ve managed to use R780 in one week on the net when I usually use 1GB in two weeks. It’s outrageous!!! A ****! I’d love to know where my moneys disappeared too.

0
Replies (2)
MTN South Africa
MTN South Africa's reply29 Oct 2018, 15:41
Official

Thank you for your post

Sorry for the inconvenience caused. As per our telephone conversation, I will log a query with the help desk and provide feedback once they respond.

Warm Regards

Zenetta Portia Viljoen

Complaints Management team

Best regards,

BM
Belinda M's update29 Oct 2018, 15:53
Reviewer Update
Ok thank you! Please can you let them know I’d like the money refunded into my account please. Thanks Zenetta