MTN Prepaid ****************

I have emailed MTN Customer care two weeks ago on 27-04-2022 and received an email two days later saying "your query has been escalated to our System Support team". Two weeks now and I haven't heard of them since. But anyways here is part of my original email: Hi,

I have a MTN prepaid sim and are on the MTN Talk Free plan.

I just discovered that you take R1 (one rand) for every SMS I send instead of 50c as advertised. That is daytime *******.

I've been loosing a couple of rands now!!!

I'm including screenshots of my balance before sending an sms and a screenshot after I send the sms. A whole one rand (R1) difference. That is ******* guys. Its suppose to be 50c.