1 reviews | Active since May 2018
MTN Prepaid data is a ****
MTN Prepaid data is a ****! I have a USB ****le on contract with 2GB per month. Last week 3 computers downloaded emails daily, plus this week on and off. We still have data. On a Prepaid USB ****le downloading emails from the same 3 computers we have used 3GB in 3 days. Something doesn't add up?!?!? I've requested a URL report but no one gets back to me - no emails, no calls
Thank you for your post.
We sincere apologized for any inconvenience incurred.
You have not assisted us with the prepaid number for assistance.
Please contact the prepaid department from the prepaid sim card for assistance.135.
Kindly SMS your email address to 30988 to request for your itemized bill to be sent to you at no cost. You can also download the MYMTN app to view and manage your data usage. Please note that data depletion is dependent on your data usage and due to multiple sessions running on your device.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
You have not assisted us with the prepaid number for assistance.
Please contact the prepaid department from the prepaid sim card for assistance.135.
Kindly SMS your email address to 30988 to request for your itemized bill to be sent to you at no cost. You can also download the MYMTN app to view and manage your data usage. Please note that data depletion is dependent on your data usage and due to multiple sessions running on your device.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,