TM
Tebza M
1 reviews | Active since Jul 2015
02 Jul 2015, 10:00
MTN Pre-paid service charge incorrectly on airtime
MTN is useless no customer service the few weeks you can't able to speak any services warrior, i am pre-paid user, i have been loading airtym and data bundles that get duplicatedaitym dissapear,i have been calling 173 no one can answer calls but u need to speak to the useles IVR system, i will take my money to Cellc or Vodacom,i swear that every1 must rather take their business to other network will continue this complain of Hellopeter and Carteblanche as work for DStv......
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MTN South Africa's replyOfficial
06 Jul 2015, 15:18Hello tebogo matlala,
Thank you for post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience caused .
Kindly be advised that your airtime gets used up by internet sessions and making calls. Please also note that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience caused .
Kindly be advised that your airtime gets used up by internet sessions and making calls. Please also note that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply06 Jul 2015, 15:18
Official
Hello tebogo matlala,
Thank you for post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience caused .
Kindly be advised that your airtime gets used up by internet sessions and making calls. Please also note that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience caused .
Kindly be advised that your airtime gets used up by internet sessions and making calls. Please also note that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***