MTN pre paid month to month data **** - suspension of prépaid services, refusal to cancel anytime and threats

On the 15th September 2025, my prepaid month to month data was cut. The problem being that the debit order for the yet to come month of October didn’t go through. I went to the Dainfern store to enquire why I had been cut as I had paid for the full month of September. & that I would correct the debit order in a few days. The store was clueless and kept blaming the online sales team yet i explained and showed them that the data belongs to me as it is prépaid. The store called the call centre and spoke to a certain Angelique Diedericks who said they should reconnect me - but also then said they can’t because they gave me a free to use router. On the 16th September I sent a complaint email and also decided to exercise my right of ‘canceling anytime’ . I also asked them where I should drop off their ‘free to use router’. Since then I have written at least 5 emails regarding my cancellation of the pre paid month to month service. But to this day, they refuse to acknowledge and accept my cancellation. They refuse to respond to where I should drop off their free to use router. They keep sending me threats of credit listing which are ******* since this is a prépaid service with a free to use device. They also keep sending me bills for a service that I have cancelled in no less than 5 emails. I copied Angelique Diedericks in all my emails and she doesnt respond. It makes no sense for me to keep using the service- prepaying wifi a month in advance which they can cut when they feel like it. I paid for the data for September in August - the data belongs to me. So I canceled because they couldn’t wait a few days but in their desperation for pre paid money & their disrespect of my data the cut me off what I had already paid for. So since cancelling I use my money to buy instant prépaid data - it makes no sense to pay one month ahead and then risk getting cut off whereas with the same money I can buy prépaid data instantly. Please, for the 5th time. I have chosen to cancel. Please, for the 5th time, where should I drop off your free to use router. Please for stop threatening to credit listing me over prépaid data that is paid a month ahead of time. Please stop sending me statements for a service I cancelled. I am buying instant data from Vodacom & it works perfectly- no getting cut off your own airtime. Prépaid is prépaid. Cancel anytime means cancel anytime. Free to use router means free to use. Desperation leads to loss. It really is so desperate of you to suspend services that are paid for because you want money for the month to come and you can’t even wait a few days.