MTN practice what you preach

Doing a sim swap on MTN is such a huge painful mission, if their systems are not offline, you are treated to such bad, rude attitude from their staff.<br> <br> I decided to upgrade to an LTE SIM went to an MTN Store (East Rand Mall) so I could get assistance as I struggled to do the swapping myself, was assisted by a very sarcastic, rude guy with ****y attitude (whom I did not get his name by the way) who told me that I must go get a new sim card, asked him what's wrong with the one I got now? he told me i damaged it...let me get this straight maybe its just me misunderstanding, so if a sim card tells me that it's \RICA Barred"does this mean that it's somehow damaged and can never be used again? is this what I was told boldly with a no care attitude that did not even bother to explain why I should get a new sim card really why I should go get a new sim?<br> <br> MTN hire professional staff because your current stuff is useless"