MTN PRACTICE OF DOUBLE STANDARDS

I have been with MTN for almost 20 years, on 02,09,2024 I app**** for a contract and device renewal at MTN store in East Rand but was declined. Yet this morning 03.09.2024 MTN phoned me to upgrade my contract without upgrade. Please explain - I am not creditworthy enough to get an upgraded device YET am creditworthy enough to renew my contract??? In the consultant's own words per telephonic discussion today: "because you are such a loyal customer we are going to lower your monthly premiums" by renewing your 24 month contract, again, I am all of a sudden creditworthy a contract renewal but not device renewal. I app**** at Vodacom and was approved???