RB
Ray B
1 reviews | Active since Nov 2018
24 Nov 2018, 13:10
MTN Potch represented by Cellnetwork
Waiting for 5 weeks from MTN Mooiriver branch to phone me back regarding sudden overcharge on black friday 2017 data deal. Despite travelling to Potch 3 times (132km round trip) to speak to manager who was not available or on a course. This par for the course for that branch... last 5 years. I have sent email to MTN as well as regional manager "cellnetwork" 1 week ago to no avail.I have to pay the inflated amount to prevent from being cut off. (3 months now) bad bad bad
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Replies (2)
MTN South Africa's replyOfficial
26 Nov 2018, 08:53Good day Ray Boardman
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation the total amount due is R1840.04 of which R921.11 is overdue.
With regards to the over charge on the monthly subscription, I will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation the total amount due is R1840.04 of which R921.11 is overdue.
With regards to the over charge on the monthly subscription, I will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply26 Nov 2018, 08:53
Official
Good day Ray Boardman
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation the total amount due is R1840.04 of which R921.11 is overdue.
With regards to the over charge on the monthly subscription, I will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation the total amount due is R1840.04 of which R921.11 is overdue.
With regards to the over charge on the monthly subscription, I will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
RB
Ray B's updateReviewer Update
26 Nov 2018, 09:19Thank you Dinesh. Appreciate the cordial and professional manner you dealt with my enquiry. Just to place on record .. I asked the branch at Mooiriver Potch to investigate on 29 Sept...this was the first response I got and seemingly not as a result of their efforts.
RB
Ray B's update26 Nov 2018, 09:19
Reviewer Update
Thank you Dinesh. Appreciate the cordial and professional manner you dealt with my enquiry. Just to place on record .. I asked the branch at Mooiriver Potch to investigate on 29 Sept...this was the first response I got and seemingly not as a result of their efforts.