DM
Dihan M
1 reviews | Active since Mar 2014
18 Sept 2015, 14:02
MTN posted problem has been resolved,it HASN'T
Resolution posted on my below complaint is yet to take affect, credit of R67.25 shows. <br> <br> However no credit of the remaining R299.75 (R59.95 * 5) is reflecting. Everything on my account still indicates that I will CONTINUE to be billed the WRONG amount of R649 and not R589.<br> <br> Please rectify the problem and REFUND me as I'm being WRONGLY billed, this is not what I signed up for.<br> <br> http://hellopeter.com/mtn/complaints/upgrade-signed-for-r589-being-billed-r***
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Replies (1)MTN South Africa's replyOfficial
20 Sept 2015, 20:29Hello Dihandem,
Thank you for your post
Apologies for the inconvenience experienced, please note that the matter has been escalated for investigation.please note 2 queries where logged with regards to your account to be rectified ref no:REQ:*** and REQ:***
warm regards
mike
Thank you for your post
Apologies for the inconvenience experienced, please note that the matter has been escalated for investigation.please note 2 queries where logged with regards to your account to be rectified ref no:REQ:*** and REQ:***
warm regards
mike
Best regards,
MTN South Africa's reply20 Sept 2015, 20:29
Official
Hello Dihandem,
Thank you for your post
Apologies for the inconvenience experienced, please note that the matter has been escalated for investigation.please note 2 queries where logged with regards to your account to be rectified ref no:REQ:*** and REQ:***
warm regards
mike
Thank you for your post
Apologies for the inconvenience experienced, please note that the matter has been escalated for investigation.please note 2 queries where logged with regards to your account to be rectified ref no:REQ:*** and REQ:***
warm regards
mike
Best regards,
