MTN - possibly the worst network operator in SA

<p>I cannot even begin to describe my frustrations with MTN. Everything is constantly an issue. They do not know how to provide customer service.</p> <p> </p> <p>How they retain their clients I REALLY dont know.</p> <p> </p> <p>My latest frustration is a straight forward Insurance Claim. My iPhone 6S was dropped in water 3 weeks ago. It doesnt work or even switch on. It took a week for them to collect the device and according to my claim update when you phone the Insurance department, the device has still not been booked in to a service centre for assessment (almost 2 weeks later). </p> <p> </p> <p>I cant even talk to an agent as the phone number does not allow you to talk to a consultant. You need to press option 0 and I have kept phoning over and over and trying multiple times and it keeps saying the selection is incorrect (lets frustrate a frustrated client even further). This over a week. Your customer service division cant help and your switchboard number just rings......</p> <p> </p> <p>I am seriously considering porting my numbers when my contracts are up for renewal as I cannot continue to deal with this ineptness,,</p> <p> </p>