cG
cassey G

1 reviews | Active since Jun 2016

20 Jun 2016, 15:55

mtn ports divison

<p>Okay so i app**** online for a contract on the 7th june i then recieved the phone via courier on the 13th of june. While i was on the phone with the consultant he asked me if i want to keep my old cell number i then said yes" he said okay so we will be porting you from 8ta your current network over to Mtn. Cool, yes alls in order. 2days after i had the phone the port still hasnt taken place. I then went into a mtn store and they told me they are not able to do it because the application has been done online.okay i understand. I again phoned mtn and they said the guy who dis my application did not request for a port. Right so now im already frustrated! They will send a request through to have it done. Its been a ****ing whole week already and my number still hasnt been ported over in place for the mtn contract number. I phoned again today 20th june at 13h00 i had to explain my blady story to probably 5 different consultants to be told at the end they will log my request through to the consultant the assisted mw at the beginning!. What the ****!. This is blady ridiculous! The lady then told me they would give me a call back in the next hour, and i stillbhavent reveieved a blady call from them. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Jun 2016, 17:27
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that your query has been escalated to the relevant functional unit for resolution.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

Best regards,