MTN Porting taking 7 months- ridiculous service

I app**** for a data contract in June 2024, but before I did I asked the agent to confirm that I would be able to port my Vodacom number for MTN and I was assured that I would be able to in under 1 week of the contract being approved and hence i continued. It is now 7 months later and 2 prepaid SIM cards later and my number has still not been ported? The number in question I specifically asked to be ported and was a condition to me taking the MTN contract because it is the cell number my son has on all his job applications, so for the last 7 months we are not sure of he got calls relating to job applications and we also cant change to a different number because should we do that, then it may have to change later and he will still be unreachable, added to that, he now has to keep an extra ****le with him for the data contract so that he has connectivity! Today i was told that the 2nd prepaid number i got at a MTN store where we took proof of address is not Rica's , so we then went to the MTN self rica on the app and did so, but apparently it is still not Rica'd but when we go into the app it says that its already Rica'd .......7 months later ?????? what must I do now ?????

There is no way of speaking to anyone because customer service refers you to the porting emails and they send you to the app or the store and the store sends you back to customer service - ridiculous honesty ....

I have 2 contracts with MTN and i had the same issue with fibre contract a few months ago where it tool months to get connected and i had to log a hello peter to get any kind of assistance