vF
valerie F
1 reviews | Active since Oct 2017
16 Jul 2018, 15:30
MTN Porting Service
I went to MTN Northgate to port my number from Telkom Mobile to MTN.I was assisted by a consultant that gave me a sim card and they said it should be active after 24hrs , and up to date iam still on Telkom line.I keep on calling MTN customer care line that keep on telling me different things which is actually frustrating because i wasted my time and spend more that 30mins at MTN for something to still be not working and calling consultants that keep on telling different things.
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MTN South Africa's replyOfficial
20 Jul 2018, 09:38Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
Our port department has check the system, you have port cell number *** from MTN to Telkom, as per the system the port will only be approved on the 13th of August due to the porting rule , port can only take place after 60 days.
On the 14th of August please contact our port department on *** to assist you with the port request and MTN prepaid sim card number.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply20 Jul 2018, 09:38
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
Our port department has check the system, you have port cell number *** from MTN to Telkom, as per the system the port will only be approved on the 13th of August due to the porting rule , port can only take place after 60 days.
On the 14th of August please contact our port department on *** to assist you with the port request and MTN prepaid sim card number.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,